Updated 25 Aug 2018
Your privacy is important to us!
thediabeticsurvivor (“Us” or “We”) respects your privacy and is committed to protecting it through our compliance with this policy.
What does this policy cover?
This policy describes the types of information we may collect from you or that you may provide when you visit the www.thediabeticsurvivor.com (our “Website”).
This policy applies to information we collect about you:
- On this Website.
- In email, text, and other electronic messages between you and us (for example when you contact us).
- Third parties who we contract with to help us deliver the Website and our services to you after you place an order with us.
It does not apply to information collected by:
- Any third party except as stated above, including through any application or content (including advertising) that may link to or be accessible from or on the Website.
What information do we collect about you and how?
We collect several types of information from and about users of our Website including information:
- Which you provide to us directly through the Website by which you may be personally identified, such as name, postal address, e-mail address, or any other information you provide directly through the Website; and
- About your internet connection, the equipment you use to access our Website and usage details (Please see below “Third Parties”). This is generated automatically as you navigate through the site.
Information You Provide to Us.
This can include:
- Information that you provide by filling in forms on our Website. This includes information provided at the time of signing up to use our Website Such as your name and email address and information you provide to make an order (name, address and phone number).
- Information when you report a problem with our Website or when we are handling a Return or Exchange. Records and copies of your correspondence (including email addresses), if you contact us.
- Details of transactions you carry out through our Website and of the fulfillment of your orders. Financial information is processed by Shopify Payments (please find more information below in “Third Parties”).
Information generated when you use our website.
This site uses Google Analytics. For more information, please see the section on Third parties and Cookies. This data can include:
- Information about how you use our website and
- IP address, the type of browser and operating system you are using.
Information we don't collect
We don´t collect any data about you that is classed as sensitive/special category personal data about you (that is data about your health, race/ethnicity, sex life, political/philosophical views, trade union membership, genetic or biometric data). We don’t consider that just because you visit this site you are diabetic, in fact we hope that lots of others visit too and get some great gifts for the diabetics in their life and others they love 😉
Our website does not intend to collect data about website visitors who are younger than 13 years. Unless they have permission from parents or guardians. However, we can not check a visitor´s age. We encourage parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this consent, please Contact us and we will delete this information.
Why do we process your information?
We use (process) your data for the following purposes. We’ve also set out the legal basis for this processing to meet the requirements of data protection law.
When you create an account on our website
With your consent
Handling your order
For the performance of our contract with you
To respond to your queries sent via the contact form or email
With your consent
Sending our newsletter and any promotions or discounts
With your consent
To comply with any legal obligations (such as information needed for a tax return)
Where necessary to comply with the law
To improve your experience of our website and make it and our services better in the future
Where we have a legitimate interest and where relevant your consent
How long do we keep your information?
We do not store your personal data longer than is necessary to realize the goals for which your data is collected (the purposes set out above). For details please see the privacy policies of the Third Parties below.
Who do we share your personal data with?
We will not sell your information to third parties and will only provide it if this is necessary for operating our Website, to fulfill your order and to comply with a legal obligation.
Third Parties that we use:
Shopify Product Reviews
An alternate payment option to Shopfiy on the Website is Paypal, for Paypal’s Privacy Police please click here.
The Cookie Bar that is shown in our web site is developed by Booster Apps. For a full list of how your data and cookies are used please see http://boosterapps.net/privacy.html.
We only send promotionals emails after you opt-in to them. Our emailing list is hosted via Mailchimp. For a full list of how your data and cookies are used on Mailchimp, please click here and see “Privacy for Contacts”.
The retention period for data you send to us that is associated with cookies, user identifiers, or advertising identifiers in Google Analytics is 26 months.
Google Analytics Opt-out Browser Add-on
If you want to opt-out, download and install the add-on for your web browser. The Google Analytics opt-out add-on is designed to be compatible with Chrome, Internet Explorer 11, Safari, Firefox and Opera. In order to function, the opt-out add-on must be able to load and execute properly on your browser. For Internet Explorer, 3rd-party cookies must be enabled. Learn more about about the opt-out and how to properly install the browser add-on here.
Third parties manufacturers and shipping carriers
We work with a global team of manufacturers and shipping services to get your order from the site to your home.
Parcel items are shipped via the below shipment couriers unless otherwise specified:
Transfers outside the EU
Many of the third parties we use will transfer personal data outside the EU. They will use various mechanisms to protect the data such as ensuring that the country to which they are transferred have an adequate level of data protection (as decided by the European Commission) or that there are standard contractual clause in place to protect the data. More detail can be found in their privacy polices cited above.
Cookies, or similar techniques, that we use
thediabeticsurvivor uses technical and functional cookies. As well as analytical cookies without the intention of identifying you. The majority of the cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferences. They allow us to know which currency to present the products in and to remember if you have items in your shopping card. We can also optimize our website with these cookies. you can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved via the settings of your browser.
These cookies may be those of the Third Parties we use to administer our site as explained above.
How do we keep your information secure?
Our website is hosted via Shopify and uses SSL encryption. No data could be intercepted as it goes over the network (HTTPS).
The Third Parties listed above also have various security mechanisms in place. Where you have a password for the Website, please do remember to keep your own password secure.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission is at your own risk.
thediabeticsurvivor takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of abuse, please Contact us.
Your data rights
You have rights under data protection law over your personal data, including.
- The right to access your data
- The right to rectify/correct your data
- The right to delete your data
- The right to object to the way your data is being used
- The right to restrict your data
These rights aren’t absolute but do mean you can ask for a copy of your data, can opt-out of all marketing communications and request that we delete you customer profile.
You can send a request for access, correction, deletion, transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to email@example.com. We may need to come back to you to verify your identity and will respond to you within 30 days.
If you have concerns about your data that we’ve been unable to resolve for you, you can lodge a complaint with UK Information Commissioner (responsible for data protection in the UK) or the corresponding data protection supervisory authority in your country of residence (if you´re in the EU). You can find the relevant authority name and contact details here.