Privacy Policy

Updated 25 Aug 2018 

Your privacy is important to us!

thediabeticsurvivor (“Us” or “We”) respects your privacy and is committed to protecting it through our compliance with this policy.

To ask questions about this Privacy Policy and our privacy practices, contact us at

What does this policy cover?

This policy describes the types of information we may collect from you or that you may provide when you visit the (our “Website”).

This policy applies to information we collect about you:

  • On this Website.
  • In email, text, and other electronic messages between you and us (for example when you contact us).
  • Third parties who we contract with to help us deliver the Website and our services to you after you place an order with us.

It does not apply to information collected by:

  • Any third party except as stated above, including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, you should not use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. Thanks.

What information do we collect about you and how?

We collect several types of information from and about users of our Website including information:

  • Which you provide to us directly through the Website by which you may be personally identified, such as name, postal address, e-mail address, or any other information you provide directly through the Website; and
  • About your internet connection, the equipment you use to access our Website and usage details (Please see below “Third Parties”). This is generated automatically as you navigate through the site.

Information You Provide to Us.    

This can include:

  • Information that you provide by filling in forms on our Website. This includes information provided at the time of signing up to use our Website Such as your name and email address and information you provide to make an order (name, address and phone number).
  • Information when you report a problem with our Website or when we are handling a Return or Exchange. Records and copies of your correspondence (including email addresses), if you contact us.
  • Details of transactions you carry out through our Website and of the fulfillment of your orders. Financial information is processed by Shopify Payments (please find more information below in “Third Parties”).

Information generated when you use our website.

This site uses Google Analytics. For more information, please see the section on Third parties and Cookies. This data can include:

  • Information about how you use our website and
  • IP address, the type of browser and operating system you are using.

Information we don't collect

We don´t collect any data about you that is classed as sensitive/special category personal data about you (that is data about your health, race/ethnicity, sex life, political/philosophical views, trade union membership, genetic or biometric data). We don’t consider that just because you visit this site you are diabetic, in fact we hope that lots of others visit too and get some great gifts for the diabetics in their life and others they love 😉

Our website does not intend to collect data about website visitors who are younger than 13 years. Unless they have permission from parents or guardians. However, we can not check a visitor´s age. We encourage parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this consent, please Contact us and we will delete this information.

Why do we process your information?

We use (process) your data for the following purposes. We’ve also set out the legal basis for this processing to meet the requirements of data protection law.


Legal Basis

When you create an account on our website

With your consent

Handling your order

For the performance of our contract with you

To respond to your queries sent via the contact form or email

With your consent

Sending our newsletter and any promotions or discounts

With your consent

To comply with any legal obligations (such as information needed for a tax return)

Where necessary to comply with the law

To improve your experience of our website and make it and our services better in the future

Where we have a legitimate interest and where relevant your consent


How long do we keep your information?

We do not store your personal data longer than is necessary to realize the goals for which your data is collected (the purposes set out above). For details please see the privacy policies of the Third Parties below.

Who do we share your personal data with?

We will not sell your information to third parties and will only provide it if this is necessary for operating our Website, to fulfill your order and to comply with a legal obligation.

Third Parties that we use: 


Please note that this website is hosted via Shopify and uses cookies as set up by Shopify. Shopify are also responsible for processing your payment. To read Shopify’s Privacy Policy and for a full list of how cookies are used on Shopify hosted websites, please click here.

Shopify Product Reviews

Similarly, we use Shopify Product Reviews services for the reviews on our products. Further information about Shopify’s privacy policy may be obtained from


An alternate payment option to Shopfiy on the Website is Paypal, for Paypal’s Privacy Police please click here.

Currency Converter

By using our website, third parties will process your IP address, in order to determine your location for the purpose of currency conversion. That currency will be stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your local currency. Privacy Policy:

Cookie Bar

The Cookie Bar that is shown in our web site is developed by Booster Apps. For a full list of how your data and cookies are used please see


We only send promotionals emails after you opt-in to them. Our emailing list is hosted via Mailchimp. For a full list of how your data and cookies are used on Mailchimp, please click here and see “Privacy for Contacts”.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.  Further information about Google’s privacy policy may be obtained from

The retention period for data you send to us that is associated with cookies, user identifiers, or advertising identifiers in Google Analytics is 26 months. 

Google Analytics Opt-out Browser Add-on

To provide website visitors the ability to prevent their data from being used by Google Analytics, Google developed the Google Analytics opt-out browser add-on for the Google Analytics JavaScript (ga.js, analytics.js, dc.js) ) that is running on websites from sharing information with Google Analytics about visit activity.

If you want to opt-out, download and install the add-on for your web browser. The Google Analytics opt-out add-on is designed to be compatible with Chrome, Internet Explorer 11, Safari, Firefox and Opera. In order to function, the opt-out add-on must be able to load and execute properly on your browser. For Internet Explorer, 3rd-party cookies must be enabled. Learn more about about the opt-out and how to properly install the browser add-on here.


Similarly, we use Gmail services for our emails. Further information about Google’s privacy policy may be obtained from

Third parties manufacturers and shipping carriers

We work with a global team of manufacturers and shipping services to get your order from the site to your home.

Parcel items are shipped via the below shipment couriers unless otherwise specified:

  • UPS Mail Innovations (United States), please click here to see their Privacy Policy.
  • Ascendia (internationally), please click here to see their Privacy Policy.  

Transfers outside the EU 

Many of the third parties we use will transfer personal data outside the EU. They will use various mechanisms to protect the data such as ensuring that the country to which they are transferred have an adequate level of data protection (as decided by the European Commission) or that there are standard contractual clause in place to protect the data. More detail can be found in their privacy polices cited above.

Cookies, or similar techniques, that we use

The Website uses cookies, small files which we put on your computer, smartphone or other device, to administer content when you visit our website. We do not use cookies to identify individuals personally. You can find out more about cookie management in the EFF's guide.

thediabeticsurvivor uses technical and functional cookies. As well as analytical cookies without the intention of identifying you. The majority of the cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferences. They allow us to know which currency to present the products in and to remember if you have items in your shopping card.  We can also optimize our website with these cookies. you can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved via the settings of your browser.

These cookies may be those of the Third Parties we use to administer our site as explained above.  

How do we keep your information secure?

Our website is hosted via Shopify and uses SSL encryption. No data could be intercepted as it goes over the network (HTTPS).

The Third Parties listed above also have various security mechanisms in place. Where you have a password for the Website, please do remember to keep your own password secure.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission is at your own risk.

thediabeticsurvivor takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of abuse, please Contact us.

Your data rights

You have rights under data protection law over your personal data, including.

  • The right to access your data
  • The right to rectify/correct your data
  • The right to delete your data
  • The right to object to the way your data is being used
  • The right to restrict your data

These rights aren’t absolute but do mean you can ask for a copy of your data, can opt-out of all marketing communications and request that we delete you customer profile.

You can send a request for access, correction, deletion, transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to We may need to come back to you to verify your identity and will respond to you within 30 days.

If you have concerns about your data that we’ve been unable to resolve for you, you can lodge a complaint with UK Information Commissioner (responsible for data protection in the UK) or the corresponding data protection supervisory authority in your country of residence (if you´re in the EU). You can find the relevant authority name and contact details here